General Product Returns - Continental U.S.
Items may only be returned, if they are unused and in new condition with original packaging within ten(10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $7.99 will be deducted from the value of your returned item(s) when we process your credit.
If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will be assessed to the merchandise total of the returned items. The original shipping costs will not be refunded.
You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.
All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
All Special Order Items, including Personalized Party Supplies, are not returnable.
Send returns to:
16205 West Small Road
New Berlin, WI 53151